1. All shipping is free. All custom duties, taxes are covered by us, there's is no extra fee for you.

2. In Stock items will be sent out within 48 hours.

3. All customized orders will need 3-7 for order processing.

4. You will get a tracking number once we send out your package.

5. Major shipping shipping couriers are DHL, UPS, FEDEX, EMS, USPS, etc. Shipping method will be depended on your country.

6. You can purchase our shipping insurance service, which guarantees a refund in case your package is broken or stolen.

7. We will handle custom clearance.

8. Sex dolls arrive in discrete packaging (plain brown box with no branding). We care about your privacy.

9. You have 90 days money back guarantee on your purchase. For in stock items you can have a refund once you find your package is broken. For all customized orders, we do not offer a return. Please check out our return policy for more details.